Frequently Asked Questions (FAQs)

1. What is Keep Sake Print?

Keep Sake Print specializes in creating personalised photo keepsakes that transform your favorite memories into beautiful products such as Pine Prints, Bamboo Prints, Wall Designs and Custom Shape Prints.

2. How do I place an order?

Simply browse our collection, choose your preferred product, upload your photo, customize your design if needed, and complete the checkout process. Once your order is confirmed, our team will begin creating your personalised keepsake.

3. What image quality should I upload?

For the best printing results, we recommend uploading high-resolution images. Clear, high-quality photos ensure vibrant colors and sharp details in your finished product.

4. Can I preview my design before ordering?

Depending on the product selected, you may be able to view a preview before completing your purchase. If you need additional assistance, our support team is happy to help.

5. What products do you offer?

We currently offer:

• Pine Prints

• Bamboo Prints
  

• Wall Designs
  

• Custom Shape Prints
  

We continue to expand our collection to provide more creative ways to preserve your memories.

6. How long does production take?

Production times may vary depending on the product and customization requirements. Most orders are processed within a few business days before shipping.

7. How long does shipping take?

Shipping times depend on your location and selected shipping method. Once your order has been dispatched, tracking information will be provided whenever available.

8. Do you ship internationally?

Yes, Keep Sake Print proudly serves customers across multiple locations. Shipping availability and delivery times may vary depending on the destination.

9. Can I modify my order after placing it?

If your order has not yet entered production, we may be able to make changes. Please contact our customer support team as soon as possible for assistance.

10. What if I uploaded the wrong photo?

Contact us immediately after placing your order. If production has not started, we will do our best to update your image before printing.

11. Are your products suitable for gifting?

Absolutely! Our personalised keepsakes make thoughtful gifts for birthdays, anniversaries, weddings, Mother's Day, Father's Day, Valentine's Day, Christmas, graduations and many other special occasions.

12. Do you offer bulk or corporate orders?

Yes. We can accommodate bulk purchases and corporate gifting requirements. Please contact our team to discuss your project and receive a customized quote.

13. What payment methods do you accept?

We accept secure online payment methods available through our checkout system. Available payment options may vary depending on your location.

14. What if my product arrives damaged?

We carefully inspect and package every order. However, if your item arrives damaged or defective, please contact us with photos of the issue, and our team will work to resolve it promptly.

15. Can I return a personalised product?

Because our products are custom-made specifically for each customer, returns are generally not accepted unless the item arrives damaged, defective or contains a manufacturing error.

16. How can I contact customer support?

You can reach our support team using the following details:

Phone: +64 21 123 7328

Email: support@keepsakeprint.com

We are always happy to assist with any questions regarding products, orders, shipping or customisation.

17. Why choose Keep Sake Print?

At Keep Sake Print, we combine premium materials, professional printing and personalised craftsmanship to create keepsakes that celebrate life's most meaningful moments. Our goal is to help you preserve memories that can be treasured for years to come.

18. What occasions are your products perfect for?

Our keepsakes are ideal for:

• Weddings & Anniversaries

• Family Portraits

• Baby Milestones

• Birthdays

• Graduations

• Mother's Day & Father's Day

• Valentine's Day

• Christmas Gifts

• Housewarming Gifts

• Pet Memories

• Travel Adventures

• Memorial Tributes

Every special moment deserves to be remembered.