Terms & Conditions

Welcome to Keep Sake Print

These Terms & Conditions govern your use of the Keep Sake Print website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

If you do not agree with any part of these Terms & Conditions, please refrain from using our website and services.

1. About Keep Sake Print

Keep Sake Print specializes in personalised photo products and custom keepsakes, including but not limited to Pine Prints, Bamboo Prints, Wall Designs and other customized photo gifts.

Our products are created using customer-provided photographs, artwork and customisation details.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old or have permission from a parent or guardian.

• You are legally capable of entering into binding agreements.

• The information you provide is accurate and complete.

3. Orders & Acceptance

All orders placed through our website are subject to acceptance and availability.

We reserve the right to:

• Refuse or cancel any order.

• Limit quantities purchased.

• Correct pricing or product description errors.

• Request additional information before processing an order.

An order confirmation email does not constitute final acceptance of your order. Acceptance occurs once your order enters production or is shipped.

4. Personalized Products

Keep Sake Print creates custom-made products based on customer-provided content.

Customers are solely responsible for:

• Uploading high-quality images.

• Reviewing spelling, names, dates and personalisation details.

• Ensuring uploaded content is accurate before placing an order.

Because products are personalised, minor variations in color, positioning, brightness or print appearance may occur and are considered normal.

5. Intellectual Property & Uploaded Content

By uploading photographs, images, artwork, or other content to Keep Sake Print, you confirm that:

• You own the content or have permission to use it.

• The content does not infringe upon any copyright, trademark, privacy or intellectual property rights.

• The content does not contain unlawful, offensive or inappropriate material.

Keep Sake Print reserves the right to reject any content that violates these requirements.

Customers remain the owners of their uploaded content.

6. Pricing & Payments

All prices displayed on our website are subject to change without notice.

Payment must be completed before production begins.

We reserve the right to:

• Correct pricing errors.

• Cancel orders affected by pricing inaccuracies.

• Refuse transactions suspected of fraud or unauthorized activity.

Accepted payment methods are displayed during checkout.

7. Production & Delivery

Production and shipping timeframes provided on our website are estimates only.

While we strive to meet delivery expectations, Keep Sake Print is not responsible for delays caused by:

• Shipping carriers

• Customs clearance

• Weather conditions

• Public holidays

• Technical issues

• Circumstances beyond our control

Delivery dates are not guaranteed unless explicitly stated.

8. Returns & Refunds

Due to the personalised nature of our products, returns and refunds are generally not available for:

• Change of mind

• Incorrect information submitted by customers

• Customer-approved designs

• Low-quality uploaded images

If a product arrives damaged, defective or incorrect due to our error, please contact us within 7 days of receiving your order.

For complete details, please refer to our Return & Shipping Policy.

9. Limitation of Liability

To the maximum extent permitted by law, Keep Sake Print shall not be liable for:

• Indirect or consequential damages

• Loss of profits

• Loss of data

• Delayed deliveries

• Customer-uploaded content errors

Our total liability shall not exceed the amount paid for the specific order giving rise to the claim.

10. Website Use

You agree not to:

• Use the website for unlawful purposes.

• Upload malicious software or harmful content.

• Attempt unauthorized access to website systems.

• Interfere with website functionality.

• Copy, reproduce or distribute website content without permission.

Any misuse of the website may result in termination of access.

11. Privacy

Your privacy is important to us. Information collected through our website is used solely for order processing, customer support and improving our services.

Please review our Privacy Policy for detailed information about how your data is collected, stored and used.

12. Product Images & Colors

We make every effort to display products accurately.

However, actual colors may vary depending on:

• Monitor settings

• Mobile device screens

• Lighting conditions

• Printing materials

Minor variations between digital previews and finished products are normal and do not constitute defects.

13. Promotional Offers

From time to time, Keep Sake Print may offer discounts, promotions or special offers.

We reserve the right to:

• Modify promotional terms.

• End promotions at any time.

• Refuse misuse of discount codes.

Promotional offers cannot typically be combined unless otherwise stated.

14. Changes to Terms & Conditions

Keep Sake Print reserves the right to update, modify or replace these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on our website.

Continued use of the website indicates acceptance of any revised Terms & Conditions.

15. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws applicable in New Zealand.

Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the appropriate courts of New Zealand.

16. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Keep Sake Print

📞 Phone: +64 22 639 2110

✉️ Email: support@keepsakeprint.com

We are committed to providing excellent customer service and will be happy to assist with any inquiries regarding our policies, products or services.

Last Updated: August 2026

Keep Sake Print – Where Your Memories Become Art.